SHOP POLICIES

MILA AMELIE

SHOP POLICIES

Contact Mila Amalia: paulina@milaamalia.com                

SHIPPING

Your purchase is packaged and shipped in the safest way possible by USPS Priority Mail. A tracking number will be provided to you as soon as your item ships. 

My policy is to ship as soon as possible, this way you can enjoy your item sooner. 

In the event that your item is being custom made please refer to your correspondence with me. If purchase has arrived and it is damaged please let me know as soon as it arrives, if you wait too long I cannot guarantee you a refund.

Currently, I accept payment through PayPal only. PayPal is secure and very easy to use. It works the same as any shopping cart you might use on the web. You can pay through PayPal with your credit or debit card without becoming a member of PayPal! 


REFUNDS

If you are not 100% satisfied with your purchase and would like a refund please contact me within 5 days of receipt. I cannot refund the order after 5 days. I will gladly offer

a refund after the item is returned to me unworn. Please note that shipping fees cannot be refunded.


Please feel free to contact me anytime, customer satisfaction is very important to me. 

YOUR JEWELRY CARE TIPS

The more you care your for your jewelry the more likely it is going to stay beautiful. 


Please keep your jewelry away from direct contact with water, harsh chemicals, perfumes, lotions or oils. You already know this but you should not wear your jewelry while doing sports activities.

 
I would recommend to keep your jewelry separated to prevent tangling and invest in a jewelry box or stand.


Please note that the plating of gold plated / rhodium plated jewelry is not permanent and will tarnish. Also, the raw brass will patina/darken over time. Normally I like to work with gold-filled materials only. Gold filled does not wear out or tarnish and stays beautiful for a long time.  

Each piece designed and made by Mila Amalia is one of a kind and made by hand. The distinctive as well as organic properties of the pieces are not to be mistaken for flaws. Some designs might be sharper around the edges than others, please be careful and use common sense, especially around delicate fabrics.